Augurium Concierge

Complete Front Desk
Operations

Everything your building's front desk needs — packages, messaging, visitors, maintenance, amenities, and more — in one fully managed platform built specifically for professionally managed residential buildings.

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$20
per unit
per year
✓
complete front
desk system
0
YouTube
training videos
All‑In
no tiers
no add-ons
The Complete System

Everything Your Front Desk Needs. One Platform. One Price.

Most property management platforms were built for self-managed buildings that handle their own finances and capital projects. Your buildings already have a management company for that.

Augurium Concierge covers everything your front desk staff actually uses — and leaves out the back-office features you're already paying your management company to handle. Every installation is configured specifically for your building.

01

Package Management

From arrival to pickup, completely handled.

Faster and more accurate package handling with the included document camera. The camera reads the label automatically — the unit is suggested, the doorman confirms. Residents notified by text or email within minutes of delivery.

  • Individual items checked out separately — partial pickup supported
  • Resident signature captured on the Wacom pad at checkout
  • Package logging continues even during internet outages
  • Age alerts flag packages held beyond configurable thresholds
  • Live package count visible on the lobby display within 10 seconds
Package management interface showing floor-by-floor package grid at 1325 Lexington Ave
02

Visitor & Incident Logging

A complete record of everyone who enters your building.

Every visitor signed in with signature and optional photo. Every incident documented by type, attributed to the doorman on duty, and timestamped. A searchable audit trail — always complete, never anonymous.

A dedicated Briefing screen gives every incoming doorman the full picture at shift change — open incidents, handoff notes, and anything that needs to carry forward. The shift handoff, solved.

  • 7 incident types: General, Guest, Delivery, Maintenance, Security, Noise, Other
  • Doormen can resolve — only managers can delete, preserving the audit trail
  • Staff attribution on every entry — no anonymous records
Incident logging interface showing shift handoff notes and recent incident log
03

Lobby Display

Complete, reliable control over every screen in your building.

Live package alerts, building events, announcements, transit departures, and weather — updated automatically, around the clock. Display timing fully configurable: transit in the morning, calendar in the evening, art or photography during quiet hours.

  • Expandable to hallways, gym, amenity rooms, and mail rooms
  • Slideshow for announcements — online storage, no limit on items
  • Curated NYC area events alongside building happenings
  • Use your own screen or lease one from us
Lobby display showing building announcements, package alerts, and event calendar
04

Resident Messaging

Email the right residents in minutes, from any device.

Filter by floor, line, or contact type. Rich text with file attachments. Full delivery tracking per recipient. Send as the building's official account or your own name with a personal reply-to.

05

Maintenance Requests

Residents submit. Staff tracks. Nothing falls through.

Residents submit using their apartment code — no app, no account creation. Staff tracks every request from open through in-progress to resolved, with full timestamps and history.

06

Amenity Reservations

No more paper sign-up sheets.

Gym, party room, roof deck — configurable per building and per amenity. Set slot lengths, open hours, and max concurrent reservations. Automatic conflict detection.

07

Institutional Memory

The knowledge that walks out when a 20-year doorman retires — preserved.

Per-unit notes visible to every staff member on every shift. "Do not disturb after 9 PM." "Cleaning every other Thursday." A new doorman on day one has the same building knowledge as the veteran he replaced.

08

Building Documents

The right documents, to the right staff, always accessible.

House rules, emergency procedures, board minutes, insurance, and more — organized by category and accessible to staff based on their role. Managers upload, doormen read.

+

Staff, Manager & Resident Portals

Dedicated interfaces for every role.

Staff and managers access dedicated portals from any device. Residents have their own portal for maintenance requests, amenity bookings, and notification preferences — no app download required.

Every installation is configured specifically for your building — features, categories, amenities, and content tailored to how your building actually operates. Tailored to your building, not the other way around.

Our Service Model

Not Just Software.
A Managed Service.

Email us your announcement, your event, your timing change. We handle everything else. Your content stays current without any effort from your staff.

No help tickets. No YouTube training videos. Direct access to the people who built the system.

Personalized on-site staff training on installation day. A laminated quick-reference card at the front desk — log a package in three taps.

24/7 automated system monitoring. Alerts fire within minutes of any issue. Offline-first design means a connectivity issue doesn't stop front desk operations.

All hardware owned and managed by Augurium. Nothing to procure, configure, or maintain on your end.

"Every building works directly with our founders — no account managers, no ticket queues. We are expanding the team as we grow, but the relationship stays personal."

Tailored to Your Building

Every installation is configured specifically for how your building operates. Features, categories, amenity rules, notification preferences — all set up for you before day one.

Built for NYC

Live MTA subway and bus times for your building's nearest stations. Curated local event calendar. Built by someone who lives and works in the buildings it serves.

Pricing

Simple. Transparent. No Surprises.

One price covers everything. Your bill doesn't grow as we add features.

$20
per unit, per year
All-inclusive · Billed annually

One-time onboarding fee of $750 includes data import, system configuration, on-site installation, and personalized staff training. Lobby display available to lease separately.

Cancel anytime — unused months refunded, no questions asked.

Everything Included

  • Package management with camera & signature capture
  • Resident messaging with file attachments
  • Visitor & incident logging with Briefing screen
  • Maintenance request tracking
  • Amenity reservation system
  • Institutional memory & unit notes
  • Building documents by category
  • Lobby display & digital signage
  • Staff, manager & resident portals
  • Concierge content management
  • 24/7 automated system monitoring
  • All hardware, owned by Augurium
  • All software updates, forever
Priced at a fraction of legacy property management platforms — without the back-office features you're already paying your management company to handle.

See It Before You Commit

A fully working demo is available — explore the complete system at your own pace before any conversation.

Explore the Live Demo
concierge.augurium.us
Your Data. Your Terms.

Your data is never sold or shared with any third party, ever.

Exported and deleted within 5 business days of cancellation.

Cancel anytime — unused months refunded, no questions asked.

Get In Touch

Ready to See It in Your Buildings?

We'll walk you through the system, show you exactly what it looks like in a live building, and answer every question you have.

info@auguriumusa.com
929-422-9577
augurium.us

We typically respond within one business day. Email is our primary contact method.