02
Visitor & Incident Logging
A complete record of everyone who enters your building.
Every visitor logged in — with a signature and photo, if you want. Every incident documented by type, attributed to your staff, and timestamped. A searchable audit trail — always complete, never anonymous.
A dedicated Briefing screen gives every incoming doorman the full picture at shift change — open incidents, handoff notes, and anything that needs to carry forward. The shift handoff, solved.
- Multiple incident types: General, Guest, Delivery, Maintenance, Security, Noise, Key, Other
- Doormen can resolve — only managers can delete, preserving the audit trail
- Staff attribution on every entry — no anonymous records
03
Key Tracking
Every key tracked — and handed only to people the resident chose.
Residents keep their own list of who may take their key, and when — the dog walker on weekday mornings, the cleaner on Thursdays. The desk hands a key only to someone on that list. Every hand-over can be photographed but must be signed for, and the resident is told the key went out.
If a key isn’t back when it should be, the resident hears about it. A contractor after hours needs the Super’s approval first.
- Keys stay locked behind the doorman’s PIN
- Only people on the resident’s list, only in their hours
- A photo and a signature if the building wants
- Late and missing keys flagged automatically
- Residents can see where their keys are, any time
04
Resident Portal & App
Everything a resident needs from the building, on their phone.
Every resident gets their own account — on the Augurium app for iPhone and Android, or any web browser. They see what’s waiting at the desk, tell the desk who’s coming, choose who may take their key, send in a maintenance request with a photo, book the grill or the party room, and read building notices — without calling down to the desk.
They choose how they hear from the building, and when. Fewer calls to the desk, and residents who feel looked after.
- Packages waiting to be picked up
- Regular visitors registered so residents aren’t bothered every time
- Maintenance requests with photos, followed through to done
- Amenity bookings, building notices and documents
- Their own contact preferences and quiet hours
05
Lobby Display & Building Calendar
What’s happening, where everyone sees it.
The optional lobby screen shows packages waiting, building announcements, the week’s events, the weather and the next trains and buses — updated on its own, around the clock. It runs off the same calendar residents see on their phones: building events, the exterminator, amenity closures, and neighborhood events worth knowing about.
- Packages waiting, by apartment, as they arrive
- Announcements and a photo slideshow
- Live subway and bus times, and the weather
- One building calendar — on the lobby screen and in the resident app
- Use your own screen, or lease one from us
06
Expected Visitors
Guests waved through — no call down, no surprises.
Residents pre-authorize a guest, contractor, or delivery from their phone. The front desk sees it automatically and waves them through — no call down, and no one reaching a door unannounced.
07
Resident Messaging
Email the right residents in minutes, from any device.
Filter by floor, line, or contact type. Rich text with file attachments. Full delivery tracking per recipient. Send as the building's official account or your own name with a personal reply-to.
08
Maintenance Requests
Residents submit. Staff tracks. Nothing falls through.
Residents submit from their resident portal on any device, attaching a photo so the super knows exactly what they're walking into. Staff tracks every request from open through in-progress to resolved, with full timestamps and history.
09
Amenity Reservations
No more paper sign-up sheets.
Grill, party room, roof deck — configurable per building and per amenity. Set slot lengths, open hours, and max concurrent reservations. Automatic conflict detection.
10
Staff & Porter Tools
A phone-first companion for porters and supers.
Log an incident, work daily task checklists, read the building briefing, look up any unit, and track maintenance jobs with completion photos — all from a phone, out on the floor.
11
Institutional Memory
The knowledge that walks out when a 20-year doorman retires — preserved.
Per-unit notes visible to every staff member on every shift. "Do not disturb after 9 PM." "Cleaning every other Thursday." A new doorman on day one has the same building knowledge as the veteran he replaced.
12
Building Documents
The right documents, to the right staff, always accessible.
House rules, emergency procedures, board minutes, insurance, and more — organized by category and accessible to staff based on their role. Managers upload, doormen read.
13
Reporting & Analytics
The numbers, without anyone running them.
Automated weekly and monthly reports — packages, maintenance, amenities, staff activity — delivered to managers on their own schedule. No spreadsheets, no manual tallying.
14
Board & Governance
Built for condo and co-op boards, not just the front desk.
A dedicated board portal with its own calendar and document access. Contract-renewal alerts fire well ahead of every deadline — 90, 60, and 30 days out — so a service agreement never lapses unnoticed.
15
Staff Tipping
Thank the staff, straight from your phone.
Residents see who works in the building and tip them directly with Venmo, Zelle, Cash App or PayPal — and the board can run the holiday gift the same way. No fees, and nothing passes through us.
16
Always-On Reliability
Your front desk keeps working when the internet doesn't.
Each building runs on local hardware, so package logging, sign-ins, and the briefing keep going through an internet outage — then sync automatically when the connection returns. Not a cloud app that goes dark with your Wi-Fi.
Every installation is configured specifically for your building — features, categories, amenities, and content tailored to how your building actually operates. Tailored to your building, not the other way around.
